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heavenly inn south lake tahoe hotel policies

Hotel Policies

Thank you for choosing Heavenly Inn for your upcoming Lake Tahoe getaway. Please take a moment to read our hotel policies. If you have any questions, don't hesitate to Contact Us or visit our Frequently Asked Questions.

General Policies:

  • Check-in time starts at: 3 p.m.
  • Check-out time is: 11:00 a.m.
  • Minimum check-in age is: 18 years old with government identification.
  • Overnight guest parking is complimentary and available on a first come, first serve basis. Heavenly Inn has a large outdoor parking lot with ample space for guests.
  • We are proud to be a 100% non-smoking hotel in South Lake Tahoe. In the event that a guest smokes or permits smoking in a guest room, a $300 cleaning fee will be charged to account. There are designated outdoor areas available for smoking.
  • Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


Payment Information:

  • Guests must show current government-issued proof of identity at the time of check-in
  • 100% first night deposit due at the time of booking
  • Fees and deposits may not include tax and are subject to change
  • A 3-day cancellation is required for a full refund. A 14-day cancellation is required during holiday periods
  • Groups reserving three or more rooms must cancel at least 28 days prior to stay to receive refund
  • Extra-person charges may apply; there are no room charges for children 3 years old and younger who occupy the same room as their parents or guardians, using existing bedding
  • Additional guests will be charged at the rate of $25.00 per day
  • A credit card is required at check-in for room and incidental charges


Pet Policies

We are proud to be a dog and service animal-friendly hotel. Please visit our Pet Policy page for fees and other information.

The lists above may not be comprehensive.

Accessibility Options:

To make request for specific accessibility needs, please complete the "Special or Accessibility Requests" section of the "Trip Preferences" when you book your stay. Select rooms are ADA accessible; please call the property directly to inquire about additional availability.

Accessible features include:

  • Accessible bathroom
  • Accessible path of travel
  • Handicapped parking
  • In-room accessibility
  • Roll-in shower


If you have any questions regarding our hotel policies, please Contact Us.

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